Traditional support setups like lengthy PDFs and web-based "simulators" have long been the norm, even though they come with a set of obstacles that kill efficiency and customer satisfaction. Mobile app support regularly posts the worst metrics across the contact center.
New releases take six weeks to move into documentation for support. Contact center teams can’t succeed while they wait.
of agents lack the knowledge they need to provide better service.
MaddynessMaintenance costs for phones are high and go up exponentially as teams get bigger. There often aren’t enough phones to meet agent needs. Switching phones between agents can take anywhere between 30 minutes to a week.
Higher total cost of ownership for physical devices compared to cloud-based solutions.
Frost & SullivanCall center agents are often exhausted from juggling multiple devices and dealing with frustrated customers. High staff turnover results in endless, costly hiring and training cycles.
Average amount of contact center employee churn every three months.
MedalliaSupport teams frequently deal with sensitive personal information and financial data. Without strict access controls and encryption, these interactions are easily compromised.
of app related information security incidents were a result of careless errors during support operations.
Verizon
Appetize provides your teams secure, instant access to your mobile apps.
Access to the latest app versions means agents have the information they need to resolve tickets and delight customers.
No waiting around - access your mobile apps instantly. Don’t keep customers on hold.
Instant access to any Android and iOS experience means agents have the tools and access they need to successfully resolve calls, faster.
Cloud-based emulators make it easier to protect sensitive customer information, and to limit who on your team can see what.
“Businesses that have a streamlined, well-documented support process with access to the latest mobile versions see a 20% reduction in customer churn compared to those with outdated resources.”
Appetize is both user-friendly and versatile, making it a popular choice for a wide range of customer support scenarios and team needs.